Our studio is a full-time professional potters studio and a very small business. We work hard to provide great classes, stock our shop, and keep our studio running smoothly, which means we don’t have a lot of time to sit by the computer! We do our best to respond to your questions as soon as possible during business hours, but in the meantime, hopefully you can find answers to your questions here.

Q: What is the minimum age to take an Introductory class?

A: Ages 16+. However, students under 16 are able to take a class as long as a parent or guardian participates in class with them.

Q: When will my pottery from my beginner class be done?

A: Approximately 12 weeks from your class date (not including studio closures for summer/winter break or holidays). We know you’re excited to see how they’ve turned out - so are we! But there is no need to check up on your pieces. When they are complete, we will contact you via email. We kindly ask for your patience, as it takes time for pots to go through the entire firing process. We teach over 400 classes per month, which means over a thousand pots per month need to go through the kilns twice before they're finished.

Q: What is your refund/cancellation policy?

A: We will not refund missed, cancelled, or rescheduled classes less than 48 hours prior to the scheduled class time. If you don’t show up to your class, you are considered a "no-show" and will not be refunded. Outside of the 48 hour timeframe, classes may only be rescheduled free of charge once. We will not refund a class once it has been taken or missed. If you have signed up for an 8-week class, once your first class has been taken, you are no longer eligible for a refund if you cancel your session. Preparing for classes costs us time and materials, and saving a space that doesn’t get filled takes away from someone else waiting to take a class.

Q: I didn’t receive my pick up email!

A: If you haven’t heard from us when you were expecting to, please check your junk or spam folders.

Q: Will my pots be exactly as I expect when I get them back?

A: Please keep in mind, the professional pots you see in our studio take years of practice, education and experience to make. It is unlikely that your pieces will look exactly as you picture them. Trimming, glazing and firing processes are all performed by individuals on the Mud Queen Pottery staff and, therefore, results may vary. We do our best to achieve the ideas you have, but cannot guarantee that what you get back will look like what you imagined. Our hope for you is that you enjoy the experience and have a better understanding of the process after your class!

Q: Can I attend a class just to watch?

A: No. All students attending a class are required to reserve a ticket and participate, no spectators.

Q: I don’t like the pots that I made. Can I remake them in another class for free or exchange them for a pot in the shop?

A: No. When you purchased a class, you purchased a lesson, experience, and resources to learn. You did not purchase two pots. We understand everyone wants to take home two pieces they love as souvenirs from their experience, but we cannot guarantee that. After spending only about one hour working with clay, please do not expect perfection. Glaze runs, specks, or other purely aesthetic “issues” do not warrant a pot redo. If on the off chance your pots did not survive the firing process, we may remake them for you as a courtesy.

Q: Do you fire pieces made outside of your studio?

A: No. We do not offer outside firing, meaning we do not accept pieces made outside of our studio. This policy protects our kilns and allows us to prioritize current student and studio member work.

Q: Do you do commission work?

A: We do not take commissions at this time.

Q: Do you offer kids’ classes?

A: At this time, we are not offering any children’s classes. If that changes, we will advertise availability on our website and social media. We always welcome scout troops to earn their pottery badges, please contact us if you are a troop leader interested in this class.

Q: Do you offer private classes?

A: Please email us for information on private one on one classes. If you’re interested in having a private group night, you may schedule a Wine & Wheel event! Find more info here.

Q: What kind of kilns do you use?

A: We have four electric kilns. We fire to cone 6.

Q: Is there parking?

A: Yes! We own the lot right next to our retail space, which we have reserved exclusively for students and patrons of our studio. If there is no room in our lot, street parking in Linglestown is always free. Students may park in the back behind the barn

Q: My question isn’t answered here. What now?

A: Click here to fill out a contact form and we’ll get back to you as soon as possible.